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|Dometic Brisk Air II|
Dear Valued Dometic RV Dealers,
Over the past few months, we have been working with select dealers to properly identify and diagnose a durability concern related to the evaporator coils in our Brisk Air II Air Conditioner line. This condition is not apparent on all but a select volume of the units produced since 2013 and has been covered under our warranty terms; however, the incident rate does exceed the durability and quality standards we maintain internally as well as the quality standard you have come to expect from us. As such, we would like to take a moment to clarify what the issue entails and just as importantly detail what we have done to ensure the root cause has been addressed:
Condition – Root Cause
Population NOT Affected
As always, we stand behind our products and have both our Field Sales Team and our Customer Service Team available to address any questions you may have regarding this condition. Further, we announced in late July that effective August 1st, Dometic is extending the warranty flat rate from 1.0 hours to 1.5 hours on the replacement of RV Air Conditioners so as to better meet your needs.
We wish thank you for your continued support of Dometic, and in particular for your patience as we thoroughly investigated this issue. We look forward to serving your needs going forward!
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